Refund policy

Refund & Return Policy

At ClearPoreLab, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • Due to hygiene and safety reasons, opened or used cosmetic and skincare products cannot be returned.

  • Customers are responsible for return shipping costs.

To initiate a return, please contact us first at: support@clearporelab.net

Please do not send products back without prior approval.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

Once verified, we will offer either:

  • A replacement product, or

  • A full refund

We reserve the right to deny claims that do not include sufficient evidence.

Lost Packages

If your package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier directly first.

If your order is confirmed lost in transit, we may offer a replacement or refund after investigation.

ClearPoreLab is not responsible for incorrect shipping addresses entered at checkout.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare or cosmetic products

  • Used beauty tools

  • Gift cards

  • Final sale or promotional items

Exchanges & Replacements

We only replace items if they are defective, damaged, or incorrect.

If you need a replacement, contact us at support@clearporelab.net with your order details and photos of the issue.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and can no longer be canceled.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

ClearPoreLab
Email: support@clearporelab.net
Website: clearporelab.net